Last updated: September 3, 2026
Shipping
We currently ship My Cheer Journal orders to customers in the United States.
Shipping is currently free for all orders.
Your personalized journals are produced after your order has been received and the required customization information has been provided.
Processing time
Because each Team Edition is individually customized, production takes some time after your order is placed.
We will process your order as quickly as possible and provide an estimated delivery timeframe where applicable.
Delivery
Delivery times may vary depending on the destination, carrier and other circumstances outside our control.
Delays may occur due to carrier issues, customs procedures or unforeseen circumstances.
If there is a significant delay affecting your order, please contact us at:
tina.kassubek@zipp-media.de
Returns
The Team Edition is a personalized product created specifically for your team based on the information you provide when ordering.
For this reason, returns or cancellations may not be possible once production of your customized order has started, where permitted by applicable law.
Damaged or incorrect orders
If your order arrives damaged, defective or does not match the customization you ordered, please contact us as soon as possible.
Please include:
Your order number
A description of the problem
Photos of the product, if applicable
We will review the issue and, where required, arrange an appropriate solution, such as a replacement or refund.
Incorrect information provided by the customer
Please carefully check your team name, team colors and team logo before completing your order.
We are not responsible for errors in customization information supplied by the customer.
If you notice an error after placing your order, contact us immediately. We will try to correct it if production has not yet started.
Contact
Questions about shipping, returns or your order?
Tina Kassubek
Email: tina.kassubek@zipp-media.de
